Are your cross-channel journeys secure?
Phygital environments in the financial industry have emerged as a natural consequence of market dynamics, accelerated digitalization, and operational adjustments to the current reality—all in response to the need to operate across multiple channels simultaneously. Fraud has also adapted to this environment, exploiting the disconnect between channels—the gap where controls do not always align with operations.
Watch this webinar to learn more about how to prevent fraud in phygital environments and how to align your controls with the actual risks your business faces.
This is an English recording of a previously live webinar.
Presented by
José R. Ruiz
Transactional Security and Digital Fraud Product Manager at Plus TI
Jose Ruiz is the Product Manager for Transactional Security and Digital Fraud Solutions at Plus TI, where he helps financial institutions evolve their fraud prevention strategies. He has a strong understanding of how detection models operate in practice, including their limitations and their direct impact on customer experience and business outcomes, and he combines a cross-functional vision with a pragmatic perspective on how to balance risk, friction, and profitability. This is achieved through the combined use of expert knowledge and technology, grounded in a deep understanding of how detection models function across different financial institutions.
