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Juan José Ríos

The concepts of digitalisation, automation, virtuality, teleworking, cyberthreats, cybersecurity, artificial intelligence, apification, the cloud, among others, are changing and are changing the way of doing things and at the same time are the skills most in demand by organisations. They also pose new challenges where change is the constant and requires organisations and professionals to adapt, for which they must bet on new training. According to studies conducted by the Inter-American Development Bank (IDB), the productive capacity of the company improves as resources are allocated to employee training. Today we will be talking about the upcoming launch of the first University Education programme in Fraud and Financial Crime Management in Banking at the King Juan Carlos University in Spain.

I am joined by Martha Leuro, VP of Customer Success at Plus TI and coordinator of this project on behalf of Plus TI. Martha, what a big responsibility, but what good news we have this time. How are you doing? It's a pleasure to welcome you back.

Martha Leuro

Thank you, Juan José. We can say that we are in the information age, in addition to constant and accelerated changes, which leads us to have the need to obtain more and more knowledge. Therefore, information and knowledge are one of the biggest challenges for organisations and professionals today. Theoretical as well as practical training is indispensable to increase knowledge, professional skills and productivity. There is a very close link between knowledge, productivity and performance.

Juan José Ríos

I totally agree with you Martha. Now we welcome with great fanfare our special guest. We are joined from Spain by Mario Navarro. Mario currently works at BOTECH FPI as Senior Fraud Consultant in the Global SOC of Banco Santander based in Spain, serving entities of the group both in Europe and South America. He has also worked in fraud prevention with BBVA for Spain, Mexico and Peru, as a functional expert and team manager in the development of various toy models for fraud prevention and anomaly detection, collaborating in the Deep Features Synthesis project with BBVA and MIT for the reduction of false positives through Machine Learning algorithms.

Now I'm going to continue with you, Martha, because I'll start with the questions. Could you expand on this initiative? But this initiative, looking at it from the view as a provider and as, of course, a person who knows closely the demands of the directors and also the managers of fraud and financial crime management.

Martha Leuro

Well, I could say that this initiative was born out of the knowledge we have of the industry and its challenges. Moreover, the figures and cases of fraud losses help us to reach the conclusion that the new types of fraud, given the whole issue of virtuality and digitalisation, are carried out through the use of cutting-edge technologies. This is what we are calling cybercrime, which creates a gap for those professionals who are not technically trained and makes it difficult for them to meet the company's objectives in terms of fraud mitigation. In this new context, there is a constant need for professional updating that seeks to provide or equip employees with new skills to optimise their performance, and even to adapt them to the new challenges that lie ahead. Therefore, one of the activities that we will develop is to carry out this initiative in 2022. In order to contribute to the growth of these fraud professionals to provide them through the Rey Juan Carlos University of Spain with a higher fraud training that allows them to increase their knowledge and skills to improve their productivity and results to financial institutions.

We are very happy to have carried out this initiative and I am sure that our customers will receive it in the same way as we do, with the same enthusiasm and joy that we have worked on this initiative for them.

Juan José Ríos

Thank you, Martha. I have no doubt you will. Mario, welcome to Secure Financial World. I would like you to please give us some context about the Universidad Rey Juan Carlos and how this initiative is coming to life within the university.

Mario Navarro

Hello very good morning everybody and thank you very much for inviting me to this podcast. It's good. The Universidad Rey Juan Carlos is located in Madrid and has about 50,000 students. It currently offers 181 undergraduate degrees, nine of which are online, nine in English and 78 double degrees. It is currently the Spanish university that offers the most double degrees, which enhances the training and specialisation of students. The University, in addition to a solid academic training, also offers a professional orientation and in this framework the DCNC Sciences Institute of Technology was born and in this research centre scientific and technological knowledge is combined where modern mathematical models based on artificial intelligence, machine learning and complex networks are applied to solve current cybersecurity problems. And it is then in the spirit of sharing this knowledge and training professionals where the Master Data Complex Networks and Cybersecurity Sciences is born, where students are introduced to cybersecurity, data science, analysis models of the most current attack techniques, such as cyber kill chain and MITRE attack and Machine Learning techniques applied to cybersecurity and fraud prevention.

Juan José Ríos

Great, thank you very much, Mario. Thank you very much Mario, how interesting! Undoubtedly, this initiative of Plus TI and the King Juan Carlos University of Spain is going to allow fraud professionals from different organisations to have additional professional training that will help them to better perform their functions, expand their capabilities and competencies. Back to you, Martha. Can you tell us, what is the objective of this initiative? The primary objective.

Martha Leuro

Well, the aim is really to provide the professional working in the areas of fraud with a very high level of theoretical and practical knowledge. To develop new competences, as we work with hard and soft competences in the development of this course. This is in order to be at the forefront of current and future challenges and also for financial institutions to increase productivity and improve their results through the training of their collaborators. In the era of information data that involves transformation, virtuality and high digitisation, specialised training is required that, together with the different tools and processes, allows us to address and face the challenges that the present and the future of banking and other companies bring, not only for banking, but for all companies. They all have the same problem. And that is obviously what is going to help us mitigate fraud losses.

Juan José Ríos

Well, now imagine if I'm getting excited, how those who are following us on that podcast will be. Mario, what is this programme going to provide for the professional?

Mario Navarro

Well, as you have said, what it will provide, above all, is a greater knowledge of the world of cybersecurity and not only of the part in which the fraud prevention professional currently specialises. We have great professionals with a background in which they have acquired a lot of knowledge, but they are limited or very dedicated or very focused on their area; the one who is a specialist in electronic banking fraud is not the one who is a specialist in card fraud, that is not what we cybersecurity specialists have. But in a way, until now, it has always been like three different worlds. And the reality is that in today's digital world, as Martha said, all this comes together, it all goes together, and so with this initiative we are trying to broaden that vision so that all professionals have a transversal knowledge of each of the areas, learn prevention tactics, see the attack techniques with which cybercriminals try to break security or produce fraud in customer accounts and also how machine learning is applied for detection.

Nowadays, machine learning and machine learning is a fundamental part of the best tools for security, prevention and fraud. And we want the professionals who use them to have an understanding of how they are applied, how they work and how they help us with detection.

Juan José Ríos

How interesting, Mario. Thank you very much. And well, for those who are still thinking about it, Martha, I want to come back to you, why should taking this training be part of the strategy in this era? Why is it important?

Martha Leuro

I think it is important because the challenges that organisations are facing, but especially financial institutions, with the whole issue of the transformation from traditional banking to open and digital banking, require the development of additional skills to those that fraud professionals have today, who are experts in managing card fraud risks, but increasingly even card fraud is inheriting cybersecurity risks. In the different organisations, human capital is the asset of the organisations, so the strategy of having highly qualified employees, as well as tools and processes, will allow them to be prepared to face the challenges, because the tools are purchased, acquired or made internally in the processes, because they have the possibility to modify, adapt and change them. But knowledge has to be developed, it has to be enhanced. So it is definitely important that we can create this link between having human capital with greater knowledge, with greater expertise associated with or supported by the tools and processes, so that every day they help us a little more to meet this milestone of being able to mitigate the risks of fraud.

Juan José Ríos

Thank you, Martha. Coming to the conclusions, I am going to pick up on what the Inter-American Development Bank was telling us with these studies that say that the productive capacity of the company improves as resources are allocated to the training of collaborators. Today we are talking about the upcoming launch of the first University Education Programme in Fraud and Financial Crime Management in Banking by the King Juan Carlos University in Spain. I am going to ask both Martha and Mario to give us their conclusions so that those of you who are listening and joining us for this talk can get even more excited and make the decision.

Mario Navarro

Yes, to conclude, in a world where users are already migrating from conducting transactions in traditional offices to using our computers, mobile phones, tablets, the risk increases. And this risk is also global. Cybercrime and traditional fraudsters already go hand in hand and in addition to the fact that attacks can come from anywhere in the world, it is also multi-device and multi-channel where a cybersecurity breach can affect access to today's online banking, compromising customers' cards and any other means of payment they may have. That is why it is necessary for professionals to understand and adapt to this virtual world in which crime currently operates.

Juan José Ríos

Thank you Mario. Hello Martha, to your conclusions, please.

Martha Leuro

I believe that the agreement between the Universidad Rey Juan Carlos seeks to deliver an educational programme that through key current concepts seeks to develop both hard and soft skills. This will allow fraud professionals not only to grow professionally, but will also prepare them to face the onslaught of the fraud industries. This theoretical knowledge is accompanied by practical case studies and will obviously allow them to be clear about the new concepts introduced in recent years. To close the gap that we talked about at the beginning of our podcast in terms of the migration and the use of cutting-edge technologies to attack or to carry out fraud compared to the way we were doing it in a very operational way. This is definitely not going to help us and will allow us to be clear about those concepts introduced and the product of the new technologies, to close those gaps, as I mentioned, so that there can be proper management and interaction, as well as with the cybersecurity and architecture teams. In other words, not only will it prepare us for the challenges to come, for the challenges we already face today, but it will also allow us to interact with cybersecurity and architecture teams within the organisation so that together we can obtain better results for our organisations.

Juan José Ríos

Very good. If you want to learn more about the Universidad Rey Juan Carlos, the DCNC Sciences Institute of Technology you can visit www.urjc.es and www.dcncsciences.com. We are very excited about the launch of this programme, which we are more than sure will make an important contribution to the financial industry through a fresh and innovative programme to strengthen the areas of fraud and financial crime prevention and management. So I close this podcast by thanking, of course, Martha and Mario, who joined us from Spain. Thank you very much, José Juan José Ríos. See you next time. Hey, sign up!

<<Resumen 2021 y qué nos espera para el 2022

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